Accountability is critical, but often difficult to achieve. With EIS, you can easily track the effectiveness of your scripts. All reports can be exported to an Excel spreadsheet for further analysis.
Agent Usage Report
View the number of days a person has used the scripts, and the total number of scripts they have used.
Number Of Sessions Per Script Report
Know the total number of times a script has been used in your agency to evaluate the effectiveness of each script.
Analyze every script used and the person using it. You can even see how long someone stayed on a script to help manage staff’s time.